Refund policy
We want you to love your Klarvella order. If something isn't right, we're here to help.
Return window
You may request a return within 14 days of receiving your order.
How to start a return
Before sending anything back, please email us at support@klarvella.com with your order number and the reason for your return. Our team will review your request and send you return authorization and detailed instructions. Items returned without contacting us first cannot be processed.
Return conditions
To be eligible for a return, items must be:
- Unused, unworn, and unwashed
- In their original condition, with all tags attached
- In the original packaging
Return shipping costs
Customers are responsible for the cost of return shipping. We recommend using a tracked shipping method, as we cannot be held responsible for returns lost in transit.
Non-returnable items
- Items marked as final sale or clearance
- Gift cards
- Items that have been used, worn, damaged, or altered by the customer
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days. Please note that your bank or card issuer may need additional time to post the refund. Original shipping costs (if any) are non-refundable.
Exchanges
The fastest way to get a different size or item is to return the original (once approved) and place a new order.
Damaged, defective, or incorrect items
If your item arrives damaged, defective, or you received the wrong product, contact us at support@klarvella.com within 48 hours of delivery with photos. We will arrange a free replacement or full refund at no cost to you.
Order cancellations
Need to cancel? Email us within 24 hours of placing your order. Once an order has entered processing or shipped, it can no longer be cancelled, but you may return it under this policy.
Questions? We're happy to help at support@klarvella.com