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Frequently asked questions

Everything you need to know about ordering, shipping, and returns.

  • Orders are processed within 1–2 business days. Standard delivery takes 3–7 business days, so most orders arrive within 4–9 business days. You'll receive a tracking link as soon as your order is on its way.

  • Yes — every Klarvella order ships completely free across the United States, with no minimum spend and no hidden conditions.

  • You have 14 days from delivery to return your items, as long as they're unused, unworn, and in their original packaging. Just email support@klarvella.com with your order number and we'll walk you through the next steps.

  • Yes. The fastest way is to return your original item (once approved) and place a new order for the size or style you'd like — just email us and we'll help.

  • We accept Visa, Mastercard, American Express, Apple Pay, and Google Pay. Every transaction is securely processed in US Dollars with SSL encryption.

  • We're always happy to help. Email us at support@klarvella.com or reach out on Instagram @klarvella — we aim to reply within 24 hours.