Privacy policy

Your privacy matters to us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

Information we collect

When you visit our site, place an order, or contact us, we may collect:

Contact details: name, email address, shipping and billing address, phone number
Order details: products purchased, order value, transaction history
Payment information: processed securely by our payment providers (we do not store full card numbers)
Technical data: IP address, browser type, device information, and browsing behavior collected via cookies and similar technologies

How we use your information

Process, fulfill, and deliver your orders
Send order confirmations, shipping updates, and customer-service communications
Respond to your questions and support requests
Improve our site, products, and services
Send marketing communications where you have opted in (you can unsubscribe at any time)
Prevent fraud and comply with legal obligations

Cookies

Our site uses cookies to keep your cart working, remember preferences, analyze traffic, and support marketing. You can control cookies through your browser settings; disabling them may affect site functionality.

Sharing your information

We share information only as needed to run our store, including with our e-commerce platform (Shopify), payment processors, shipping and fulfillment partners, and analytics and marketing service providers. We do not sell your personal information. We may disclose information where required by law.

Your rights

Depending on your location, you may have the right to access, correct, or delete your personal data, or to opt out of marketing and the sale or sharing of personal information. To exercise any of these rights, email support@klarvella.com and we will respond in line with applicable law (including the CCPA for California residents).

Data retention & security

We retain personal data only as long as necessary to fulfill the purposes described here or to meet legal requirements, and we use reasonable technical and organizational measures to protect it.